Terms & Conditions

1. ' Nork Rabbit & Guinea Pig Hotel' agrees to provide, safe, clean and appropriate living conditions.

2.  'Nork Rabbit & Guinea Pig Hotel' agrees to provide a home away from home’ to ‘the boarders.’

3.' Nork Rabbit & Guinea Pig Hotel' agrees to have ‘the owner’ and ‘the boarder’ details.

4. ‘The owner’ agrees to advise ‘Nork Rabbit and Guinea Pig Hotel’ of any special, social, behavioural or dietary needs. It is extremely important to notify us of any medical health requirements and visits to the vet within the last three months.  ‘Nork Rabbit and Guinea Pig Hotel’ is happy to supply Burgess Excel for guinea pigs and rabbits, Science Selective for guinea pigs and rabbits. Any other foods will need to be provided by ‘the owner’.

5.  In the event of a vet being required, ‘The owner’ agrees to allow 'Nork Rabbit & Guinea Pig Hotel' to take their pet to their local Veterinary Surgery, Kriek and Gibson, 38 Brighton Road, Banstead, Surrey, SM7 1BT.  All fees to be reimbursed by you ‘the owner’ upon collection.

6. ‘Nork Rabbit and Guinea Pig’ Hotel accepts no liability should your pet become ill or pass away whilst boarding with us.

7. ‘The owner’ accepts delay in collection will be chargeable at current daily prices.

8. ‘The owner’ accepts that if ‘the boarder’ is not collected within 10 days of the agreed collection date, and that ‘the owner’ cannot be contacted or fails to contact ‘Nork Rabbit and Guinea Pig Hotel’ to arrange an extension to the agreed boarding dates, then ‘the boarder’ becomes the property of ‘Nork Rabbit and Guinea Pig Hotel’. Arrangements will be made for the safe re-homing of ‘the boarder’. 

9. Please be advised that the £25.00 deposit to secure booking is non-refundable in the event of cancellation.

   Cancellation charges are applied at the discretion of ‘Nork Rabbit and Guinea Pig Hotel’. 

-        Cancellation before 30 days or more in advance of arrival date – no charge

-        Cancellation with less than 30 days’ notice of arrival date – 50% charge of full fee

-        Cancellation with less than 1 weeks’ notice of arrival date– 75% charge of full fee

-        Cancellation with less than 48 hours’ notice of arrival date – full fee is charged

10. Full payment is required on the arrival of ‘the boarder’. 

11.  ‘The boarder’ must be in good health and rabbits must be fully vaccinated (Myxomatosis/VHD-1 and VHD-2) and wormed (Pancur). Please bring their up-to date vaccination card to be checked on arrival. 'Nork Rabbit and Guinea Pig Hotel' is unable to accept any rabbits on these premises without proof of vaccination for the safety of other boarders and personal pets. Vaccinations must be given at least 21 days prior to boarding with ‘Nork Rabbit and Guinea Pig Hotel’. 'Nork Rabbit and Guinea Pig Hotel' reserves the right to refuse 'the boarder' if it is deemed too ill, or if they could possibly cause sickness or injury to other animals on the premises. I do not accept any rabbits or guinea pigs that have a dirty or matted bottom, this is checked on arrival. 

12. 'The owner’ accepts 'Nork Rabbit and Guinea Pig Hotel's' Terms and Conditions by completing 'Nork Rabbit and Guinea Pig Hotel' Booking Form.